Infinity Membership Scheme Terms and Conditions

1. Introduction

1.1 These Conditions apply to all Infinity Passes. You will be required to confirm that You agree to be bound by these Conditions during the purchase process. Please read them carefully and make sure that You understand them before You register. They do not affect your legal rights.

1.2 The Light may change these Conditions at any time as described in clause 10 below.

1.3 These Conditions were last updated on October 1st 2015. We recommend that You print and keep a copy of these Conditions for future reference.

2. Definitions

2.1 In these Conditions, the following words have the meanings set out against them:

Agreement: the agreement between You and The Light for the purchase and/or use of an Infinity Pass;

Cancellation Period: the period starting on the date of purchase of the Infinity Pass and ending fifteen (15) days from (and including the date of) the User’s receipt of the email containing the temporary Infinity Pass as referred to in clause 6.3 below or on the date on which the user first uses their pass to access a screening or obtain a discount on refreshments;

The Light: the company identified in clause 4.2 ;

The Light Cinemas: all The Light cinemas owned and operated by The Light in the UK

Conditions: these written terms and conditions;

Initial Period: a period of 12 months from the Start Date;

Legitimate Grounds: where the User is unable to use his or her Infinity Pass for a continuing period of two calendar months due to medical reasons or because the User’s permanent address moves to an address outside the Territory;

Start Date: the date on which a temporary Infinity Pass is issued by The Light;

Subscription Period: the Initial Period and any extended period  for which an Infinity Pass is purchased;

Territory: the United Kingdom

Infinity Pass: one of the cards described in clause 6.1 giving the User access to participating The Light Cinemas in the Territory during the Subscription Period, subject to the Conditions;

Infinity Helpline: the Infinity Subscription Department Helpline whose contact details are: 01702 597401, Infinity Helpline, The Light Cinemas Limited, Unit 9 Victoria Business Park, Short Street, Southend On Sea, SS2 5BY, UK and infinity@lightcinemas.co.uk;

User: the person named as such on the Infinity Pass;

Working Day: Monday to Friday, excluding any public or bank holiday on which the banks in England and Wales are closed;

You: the person who enters into an Agreement for the purchase of an Infinity Pass.

3. Application process

3.1 You may apply for any number of Infinity Passes for You or any other Users by completing the application form on The Light’s website or by submitting an application form through an Infinity Tablet at selected The Light Cinemas. By applying for an Infinity Pass You are expressly requesting that the Infinity membership starts immediately on receipt of the email containing the temporary Infinity Pass details (referred to in clause 3.3 below).

3.2 The Light will process your application(s) and will confirm whether or not your application(s) is/are accepted through its website or the Infinity Tablet at the relevant The Light Cinema. Alternatively, The Light may decline all or part of your application at its discretion, in which case The Light will notify You as soon as practicable.

3.3 The creation of an Agreement between You and The Light will only occur when The Light confirms acceptance of your application and issues details of the User’s Infinity Pass (as set out in clause 6). If You have applied online at home or using an Infinity Tablet in a Light Cinema and your application(s) is/are accepted, The Light will send You an email with details of your Infinity Pass and a QR code. This can be printed off or presented on your smartphone at the scanning points – box office or refreshment kiosk – to obtain tickets and refreshments discount.

3.4 When deciding whether or not to accept your application The Light may use certain information about You, including any received from credit reference agency checks. In particular, The Light may pass your details to credit reference agencies for them to check against certain public and private databases. Credit reference agencies may keep a record to use in future security checks. This helps to protect You and us against fraudulent transactions.

3.5 By applying for Infinity Pass(s), You confirm:
(i) You are legally capable of entering into a binding contract;
(ii) You are at least 18 years old; and
(iii) the User is resident in the UK

3.6 You understand that by purchasing an Infinity Pass, You are committing to pay the full annual subscription fee for the Initial Period of 12 months or the Initial Period as defined in the Infinity student offer at the time of sign-up (see Clause 20). Payment of the full annual subscription fee may be made under The Light’s Monthly Payment Plan or The Light’s Annual Payment Plan. (See clause 8 below.)

3.7 If You pay in accordance with the Annual Payment Plan, no refund of the annual subscription fee for the Initial Period which is paid in advance will be made unless You cancel the subscription under clauses 5 (Your Cancellation Rights), 10 (Changes), or 11 (Legitimate Grounds).

3.8 If You pay in accordance with the Monthly Payment Plan, You will have to pay all 12 instalments of the annual subscription fee, or all the instalments defined in the Student Infinity offer at the time of sign up, unless You cancel under clauses 5 (Your Cancellation Rights), 10 (Changes), or 11 (Legitimate Grounds). Failure to pay in accordance with the Monthly Payment Plan could result in your account being passed to debt collection.

4 Agreement

4.1 The Agreement includes your application form and the Conditions. No other terms proposed by You or a User shall apply.

4.2 If your residential address is in the UK or The Channel Islands, the Agreement will be with

THE LIGHT CINEMAS (HOLDINGS) LIMITED,
MARINE POINT
NEW BRIGHTON
WIRRAL
MERSEYSIDE
ENGLAND
CH45 2HZ

Company No. 08822170
A company registered in England and Wales.
VAT number 207 7932 94.

5. Cancellation rights

5.1 You may cancel the Agreement at any time before the end of the Cancellation Period.    

5.2 To cancel, You will need to contact the Infinity Helpline by phone or in writing by email or post (on the phone number or at the email or postal address detailed in clause 2.1 above) and let us know of your decision to cancel within the Cancellation Period

5.3 You will receive a full refund of any subscription fee paid provided that the Infinity pass has not been used to access screenings or to gain the refreshment discounts.

6 Infinity Pass

6.1 There is currently one type of Infinity Pass which is valid in The Light Cinema Bolton, The Light Cinema Cambridge, The Light Cinema New Brighton, The Light Cinema Thetford, The Light Cinema Walsall and The Light Cinema Wisbech.

6.2 The opening hours of The Light Cinema may change during the Subscription Period. A list of current The Light Cinemas is available from www.lightcinemas.co.uk.

6.3 If your application is accepted, The Light will issue the User with details of a temporary card in  an email which can be printed off or displayed on a smartphone. The User will be able to use their Infinity Pass membership by presenting these temporary card details at The Light Cinema for up to 10 Working Days from date of issue or (if earlier) until the User receives his or her permanent card.

6.4 The permanent Infinity Pass will be valid from the Start Date, provided it displays a head and shoulders photograph which is a clear and true likeness of the User.  Inappropriate images may cause a delay in the processing of your application, for which The Light will not be responsible.

6.5 The Infinity Pass is not transferable or for sharing and only the User will be entitled to use it at the relevant The Light Cinema.

7 Terms of use for Infinity cards

7.1 The User accepts these Conditions by using an Infinity Card

7.2 A valid Infinity Pass entitles the User to:
(i) access to the relevant Light Cinema every day of the week (subject to the Light Cinema being open);
(ii) one seat (subject to availability for any film screening open to the general public (excluding event cinema screenings);

7.3 All film screenings are subject to normal restrictions such as age certifications. The User shall have no preferential rights of access for any screenings except for any special screenings organised for Infinity Pass users. The User is not entitled to use the Infinity Pass in conjunction with any other promotions offered by The Light unless otherwise stated and the Infinity Pass cannot be used to prove the User’s age.

7.4 The User may only book one ticket in advance in person at the The Light Cinema on the day of the performance.  Additionally, Users may be able to take advantage of The Light’s Infinity Pass online booking service (where available) to use their Infinity Pass to book two tickets online via the The Light’s website.  The Infinity Pass online booking service and all online ticket bookings made thereunder are subject to the Terms and Conditions for the Infinity Pass online ticket booking service set out below at clause 18. Users may not book tickets by telephone.

7.5 To use the Infinity Pass, the User must present it at The Light Cinema box office. The Infinity Pass will be scanned to check its validity and additional identification may be requested. If the Infinity Pass is validated, the User will be issued with a ticket for the chosen screening and time, subject to availability. If the Infinity Pass is not validated, the User may be advised to contact the Infinity Helpline, for data protection reasons. The Infinity Pass must be shown again when the tickets are checked before entering the relevant auditorium. Entrance will not be permitted without the User presenting the Infinity Pass.  To use the Infinity Pass to book and/or collect a ticket booked online the User must follow the instructions set out on The Light website and comply with the Terms and Conditions for the Infinity Pass online ticket booking service set out below at clause 18.

7.6 The Infinity Pass is only valid for one performance at any one time and, cannot be used to obtain a ticket for another performance before the film presentation for which it has been used comes to an end (although, the User can use his/her Infinity Pass to book two tickets online using the Infinity Pass online ticket booking service (where available) see clause 18 below).

7.7 The Infinity Pass will be valid from the Start Date for the duration of the Initial Period unless terminated by You or The Light under clauses 5, 10, 11 or 12.

8 Payment of annual subscription fees

8.1 The annual subscription fee for the Initial Period and renewal fees for the Infinity Pass are available from The Light’s website, The Light Cinemas and the Infinity Helpline. The annual subscription fee must be paid in advance under the Annual Payment Plan or, by instalment under the Monthly Payment Plan, but in either case must be paid in full for the whole Initial Period.

8.2 The Light reserves the right to increase the annual subscription fee payable by instalment under the Monthly Payment Plan to reflect the cost to The Light of accepting payment by instalment. Such changes shall not take effect during the Initial Period and shall be notified to You in writing and at least one month before they come into effect.

8.3 Monthly Payment Plan

8.3.1 Under the Monthly Payment Plan, You agree to pay the full annual subscription fee for the Initial Period in 12 equal monthly instalments during the Initial Period.

8.3.2 (a) When The Light accepts your application for an Infinity Pass, You shall pay the following amount by credit or debit card if the User is a UK resident, the first month's instalment; or
(b) Each instalment for the remaining months shall be paid in advance by Direct Debit from a nominated bank account. You will need to fill in the Direct Debit instruction included in the Agreement correctly prior to submitting your application form. Each payment will be debited on the same day of each month, being the same day of the month that the first instalment was paid. If this date falls on a weekend or a bank holiday, or if there is no day of the same date in any month (e.g. 30 February) payment will be debited by your bank on the previous or next Working Day. Please check with your bank for details.

8.3.3 Unless You cancel your subscription at the end of the Initial Period in accordance with the Agreement, the Subscription Period will automatically be extended after the Initial Period if You continue to pay the monthly fee each month.

8.3.4 If You want to change the bank account to be debited, You must telephone the Infinity Helpline to provide the new Direct Debit details and give The Light at least three weeks to process this change.

8.3.5 If, during the Initial Period, The Light does not receive any monthly payment or You seek to terminate the Agreement except as permitted in clauses 10 or 11, The Light may terminate the Agreement and deactivate the Infinity Pass as described in clause 12 below. The Light will be entitled to recover damages from You, which may include its reasonable administration expenses caused by the incident and the fees and expenses (including those of debt collectors) that The Light may reasonably and properly incur to recover the outstanding subscription fees which are due to The Light under the Agreement for the remainder of the Initial Period.

8.4 Annual Payment Plan

8.4.1 Under the Annual Payment Plan, You agree to pay the annual subscription fee for the Initial Period in a single advance payment.

8.4.2 You may pay the annual subscription fee by debit or credit card on The Light website and on Infinity Tablets.   

8.4.3 At least six weeks before the end of the Initial Period, The Light will offer You the opportunity to continue the subscription by paying the subscription fee for the next year by debit or credit card or to move to the Monthly Payment Plan. In order to continue your subscription and/or move to the Monthly Payment Plan You will need to apply again online or at the cinema using an Infinity tablet.

8.4.4 If this Agreement is terminated during the Initial Period (or any Subscription Period) on Legitimate Grounds (as described in clause 11), The Light will refund the amount paid in advance under the Annual Payment Plan for any full months remaining less one month.

8.5 Extending your Infinity Pass

8.5.1 If You extend the Subscription Period after the Initial Period, the fees for both the Monthly Payment Plan and the Annual Payment Plan will be those in force on the date the Initial Period expires.

8.5.2 Any extension of the Initial Period will be treated as part of the same Agreement as the Initial Period and You will not have any further cancellation rights under clause 5.1.

9 Lost, stolen or defective cards

9.1 The User will need to telephone the Infinity Helpline as soon as possible to report any lost or stolen Infinity Pass.

9.2 If the card is defective, the User must return it to the Infinity Helpline as soon as possible for a replacement. The Light’s liability in such cases is expressly limited to replacement of the defective Infinity Pass.

9.3 For the avoidance of doubt, no refunds will be given for cinema tickets purchased by the User between the date the card was lost or stolen or a replacement card was requested and the date the User receives his or her new card. Users will not be entitled to an Infinity ticket until the replacement card has been received, either by post or electronically, and is presented as necessary at The Light Cinema to obtain or collect tickets and to gain entry to the auditorium

10 Changes

10.1 Subscription fees may be increased by The Light to reflect changes in standard ticket prices, inflation, The Light’s costs, additional taxes and costs that are not imposed by The Light. Any increase in the subscription fee will be notified to You at least one month before it comes into effect. Increases shall not take effect during any Initial Period, except as described in clause 10.2.

10.2 If there is a change in the rate of VAT or any other tax, or any other tax is imposed, The Light will be entitled to change the subscription fees to reflect such changes, at any time including during the Initial Period. This change will only affect You during the Initial Period if You are on the Monthly Payment Plan. The Light will give not less than one month’s notice of any increase and the Direct Debit amounts after expiry of such notice will be adjusted accordingly. Any other changes shall take effect as described in the remainder of this clause 10.

10.3 If You have extended the Subscription Period beyond any Initial Period increases in the subscription fees will take effect after expiry of any notice given by The Light under clause 10.1 or 10.2 as follows:
(i) if You pay the fees under the Monthly Payment Plan, the Direct Debit amounts after expiry of the notice will be adjusted accordingly;
(ii) if You pay the fees in advance, the increase will take effect at the end of the period for which fees have been paid.

10.4 Changes to these Conditions:

10.4.1 The Light may make minor changes to these Conditions from time to time to correct errors or to clarify the terms.  You will not be specifically notified of such changes but they will be on The Light’s website and so to see the most up to date version of these conditions please always check The Light website.  No such changes shall disadvantage You or a User.

10.4.2 Additionally, The Light reserves the right to make other changes to the Conditions on giving You at least one month’s prior written notice.  Any such notification of a change shall be made by contacting you using the details you have provided as referred to in clause 17 (Contact Details)

10.5 If:
(i) You are on the Monthly Payment Plan and these changes either increase the monthly instalment payable or are otherwise to your disadvantage during the Initial Period, or
(ii) You are on the Annual Payment Plan and the changes are to your disadvantage,
You will have 30 days from the notice date in which to terminate the Agreement.

10.6 If You terminate the Agreement under clause 10.5 and You are on the Monthly Payment Plan, You may stop making payments from one month after the date of the direct debit which follows You telling us you wish to terminate. If You are on the Annual Payment Plan, The Light will repay You an amount equal to the value of the remaining full months' subscription fee less one month.

11 Termination by you

11.1 You may terminate the Agreement during the Initial Period only on Legitimate Grounds. You must notify The Light in writing of your request to terminate, stating the reason for termination and enclosing any supporting evidence. The application must be made in writing by post or email to the Infinity Helpline.

11.2 If The Light accepts that the User has Legitimate Grounds and You are on the Monthly Payment Plan, the Agreement will terminate one month after the date of the Direct Debit which follows receipt of the application referred to in clause 11.1 by the Infinity Helpline. If you are on the Annual Payment Plan, The Light will repay You an amount equal to the value of the remaining full months' subscription fee less one month.

11.3 If The Light does not accept the request for termination, the Agreement shall continue in force. If You are on the Monthly Payment Plan, You must continue to pay the subscription fee for the remainder of the Initial Period. If You are on the Annual Payment Plan, You will not be entitled to any refund of the subscription fee.

11.4 In the event of termination on Legitimate Grounds, neither You nor the User may re-subscribe for an Infinity Pass until 6 months after the termination date.

11.5 If You are on a Monthly Payment Plan, You may terminate the Agreement at any time after the Initial Period by giving one full month’s notice. Notice must be given to the Infinity Helpline by phone or in writing by email or post. Termination will take effect one month after the date of the Direct Debit which follows receipt of Your notice to terminate. PLEASE NOTE: due to The Light’s current payment processes, if You are paying by Direct Debit, any Infinity Pass will be automatically deactivated if You cancel the Direct Debit. If You wish to cancel your Direct Debit, please do not do so until after the date on which your Infinity Pass expires or terminates. The Light will confirm this date in writing on receipt of your termination notice.

11.6 If You have extended the Subscription Period for a full year after the Initial Period and have paid under the Annual Payment Plan, You may cancel the Infinity Pass on one months’ notice and The Light will refund the fees paid for any remaining full months after the termination date. You may cancel by contacting the Infinity Helpline by phone or in writing by email or post.

11.7 Additionally, You may terminate the Agreement at any time if The Light commits a serious breach of the Agreement.

11.8 On termination, the Infinity Pass will be de-activated and, if payment is made by Direct Debit, the debits will be stopped and any refunds due will be paid.

12 Suspension and termination by us

12.1 The Light may suspend the Agreement and temporarily deactivate the Infinity Pass if:
 (i) You miss any payment. The Light will contact You by email or letter and if payment is made on request, The Light will normally reactivate the Infinity Pass within 48 hours of payment. Users will not be entitled to an Infinity ticket until the Infinity Pass has been reactivated and, for the avoidance of doubt, no refunds will be given for cinema tickets purchased by the User between the date the Infinity Pass is deactivated until the date it is reactivated;
(ii) The Light suspects any fraud in any matter connected to entering into or performing the Agreement including providing false information on the application form; or
(iii) the User breaches any of The Light’s Terms of Entry.

12.2 The Light may terminate the Agreement immediately on any of the following grounds:
(i) for your fraud (or our reasonable suspicion of your fraud) in any matter connected to entering into or performing the Agreement including providing any false information on the application form;
(ii) in the event of fraudulent or significant misuse of the Infinity Pass;
(iii) if You miss a payment and fail to make that payment within 28 days of a request from The Light to make it, or if You miss more than one payment;
(iv) material breach of the Agreement by You or the User that has not been corrected by You within a reasonable time;
(v) if You or a User engages in any behaviour or activity that is disruptive to or damaging to any   The Light business or operation, process or practice.

12.3 If The Light terminates the Agreement under this clause 12, The Light may keep any subscription payments that have been received. Where You are on the Annual Payment Plan, The Light may refund any subscription fees paid for any full months after the termination date but shall be entitled to retain a fair amount to reflect the loss to The Light from terminating the Agreement in such circumstances. This right does not limit any other rights The Light may have against You.

12.4 On termination, The Light will deactivate the Infinity Pass.

12.5 The Light reserves the right to terminate, withdraw or suspend the Infinity Pass subscription arrangements, and the Agreement, at any time for any reason on reasonable notice in writing to You. The Light will refund the fees paid by You in advance for any remaining full months after the termination date.

13 Questions and complaints

13.1 Any questions or complaints You may have in relation to the Infinity Pass or a notification of change in your circumstances should be directed to the Infinity Helpline.

14 Information provided

14.1 You confirm that the information You provide about You and the User (including contact information) (Personal Information) is accurate and complete and that You are authorised to provide such Personal Information. It is your responsibility to ensure that such Personal Information is kept up to date, and The Light will not be responsible for errors or omissions in your Personal Information at any time. You may update your details at any time by contacting the Infinity Helpline. You authorise The Light to (i) transfer or disclose Personal Information to professional advisers and such other parties as is necessary for the administration of The Light’s business (including financial decisions), customer profile research or if required to disclose such information required by law; and (ii) use any Personal Information to provide You and the User with information about your membership account, offers, products and/or services offered by The Light from time to time. You and the User may choose to opt-out of being contacted by The Light by unticking the opt-in box on the application form or clicking the unsubscribe link on any of our marketing emails.

15 The Light's liability

15.1 The Light Cinemas may be closed on a permanent or temporary basis from time to time, including for refurbishment or due to a Force Majeure Event (as described below). Details of such closures can be found on The Light’s website or by calling the Infinity Helpline.

15.2 The Light will not be liable or responsible for any failure to perform, or delay in performance, that is caused by events outside its reasonable control (Force Majeure Event), including any act, event, non-happening, omission or accident which may be due to the following:
(i) Strikes, lock-outs or other industrial action;
(ii) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war;
(iii) Fire, explosion, adverse weather, snow fall, ice, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(iv) Disruption to or failure of the railways, shipping, aircraft, motor transport or other means of public or private transport;
(v) Disruption to or failure of public or private telecommunications networks, utility supplies or postal services;
(vi) Closure or limited access to The Light Cinemas on the grounds of The Light’s reasonable health and safety concerns;
(vii) Any governmental act, decree, legislation, regulation or restriction.

15.3 The Light’s liability for faulty Infinity Passes is limited to the remedies described in clause 9.

15.4 The Light’s liability for its breach of the Agreement is limited to the annual subscription fee.

15.5 The Light will not in any event be liable for: (a) any loss of profit, revenue, business, contract, goodwill, or other financial or economic loss or damage; or (b) any indirect loss or damage which is not reasonably foreseeable as likely to occur in the ordinary course of events.

15.6 The Light does not exclude or restrict its liability for fraud, for death or personal injury resulting from its negligence or that of its agents or for any other liability that it cannot restrict or exclude by law, and nothing in this clause 15 shall operate to exclude, restrict or limit this liability.

16 General

16.1 The Agreement and any disputes or claims arising out of or in connection with it (including non-contractual disputes or claims) are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales, unless You live in Scotland, Northern Ireland, the Republic of Ireland or The Channel Islands in which case the relevant law will apply and You can choose to take action against The Light in your local courts.

16.2 The Light does not accept amendments by You to the Conditions.

16.3 You and the User may not transfer any of your rights or obligations under the Agreement to another person without The Light’s prior written consent. The Light can transfer all or any part of its rights or obligations under the Agreement to another organisation but your and the User’s rights under the Agreement will not be affected.

16.4 If the Agreement is terminated by either party for any reason, neither party will lose any rights which have already accrued.

16.5 If, at any time, The Light does not require You to comply with any part of the Agreement, this will not prevent it from doing so in the future.

16.6 If any part of the Agreement is disallowed or held to be ineffective by any court or other competent body, the rest of the Agreement will not be affected.

17 Contact details

17.1 You can contact us as follows:

Infinity Helpline
The Light Cinemas Limited
Unit 9
Victoria Business Park,
Short Street
Southend On Sea
Essex SS2 5BY

infinity@lightcinemas.co.uk

From the UK: 01702 597401

Infinity Helpline Opening Hours:
9 am to 5pm (UK time), Monday to Friday

17.2 If The Light need to contact You or Users about the Agreement or the Infinity Pass (for example to notify You of changes to these Conditions or to terminate the Agreement) we may do so by any reasonable method including by sending notices and other communications to the postal or email address provided on Your application for the Infinity Pass (or where You have advised the Infinity Helpline of a change of address we will use the latest details that you have provided).  It is therefore important that you keep your contact details updated.  Where we do contact you by email we will be deemed to have notified You or a User as soon as the email is delivered for instance into your inbox or onto the relevant server, provided that we do not receive a “bounce back” notification from that email address.  Where we contact you by post we will be deemed to have served notice on You or the User two Working Days after the date of posting provided that the notice has not been returned to sender within 28 days of posting.

18 Terms and Conditions for the Infinity Pass online ticket booking service

18.1 The following terms apply to ticket bookings made through the Web Site using an Infinity Pass.

18.2 Tickets booked online using an Infinity Pass may only be booked through The Light Cinema Website.

18.3 Only two tickets per Infinity Pass may be booked online at any time and no further online ticket booking may be made using that Infinity Pass until the screenings to which the existing bookings relates have come to an end

18.4 Tickets for other customers may be booked online for the same screening as part of the same transaction at standard prices for the relevant performance. You may also include ticket bookings for the same screening for other Infinity customers as part of your booking, but please ensure that you have obtained their permission in advance.

18.5 Payments for additional tickets and any surcharges (where applicable) must be paid for online using a valid debit or credit card.

18.6 Pre-booked tickets can be collected at the relevant The Light Cinema Box Office, Ticket and Concession Stand on the day of screening with the exception of Infinity exclusive screenings which may be collected at any time after the date of booking.

18.7 Where The Light has advised the Infinity Customer that e-ticketing is available for a particular booking, the User may use the e-ticket (containing a QR code) attached to the email confirmation of booking (“e-ticket”) in the chosen The Light cinema as their cinema ticket. The Infinity Customer may present their e-ticket on a mobile phone or on a print out together with their Infinity Pass at the relevant auditorium entry point for scanning by a The Light staff member to gain entry for the Infinity Customer or, in the case of a group booking, the Infinity Customer’s group (please see clause 18.8 below for further conditions regarding group entry using e-tickets). If retail items have been ordered as part of the individual or group booking, the Infinity Customer must go to the Concession stand first to collect the retail items.

18.8 If an e-ticket is used to admit a group, all members of the group, including the Infinity Customer, must be admitted into the performance together. The Infinity Customer must be able to provide proof of ticket purchase for all members (including any Infinity Customers included in the booking) by showing the relevant e-tickets, along with the Infinity Passes for Infinity Customers included in the booking, at all times during the group’s visit (including during a performance) if requested by The Light staff.

18.9 If the Infinity Customer would prefer to use printed tickets and, if applicable, printed retail vouchers, they may present their e-ticket at an automated ticket collection machine or a Concession stand together with their Infinity Pass and request printed tickets and, if applicable, retail vouchers. If tickets and, where applicable, retail vouchers are printed, the QR code on the e-ticket will no longer work and the printed tickets and vouchers must be used to enter the screen and collect retail items. Infinity Customers should ensure that they arrive by the advertised performance time, as The Light reserves the right to refuse admission to customers who arrive after the start of the feature presentation.

18.11 Tickets will only be issued on production of (i) the Infinity Pass used to make the booking, (ii) the relevant booking reference or (iii) where a payment has been made as part of the booking transaction, the debit/credit/charge card used to make the payment.

18.12 Each Infinity customer for whom a ticket has been booked must show their Infinity Pass when the tickets are checked before entering the relevant auditorium.

18.13 Any ticket booked online using an Infinity Pass must be collected no later than 20 minutes before the advertised screening time on the day of performance otherwise The Light may release it for general sale. No refunds will be given.

18.14 The Light may (i) discontinue or change the Infinity Pass online booking function at any time without notice and/or (ii) amend the terms and conditions of the Infinity Pass online booking offer from time to time without notice.

19 Terms of current Infinity offers and discounts

19.1 Infinity offers and discounts are only available on production of a valid Infinity Pass. 

19.2 Charges apply for 3D glasses as they are not included as part of Infinity membership. 

19.3 Discounts on food and drink available only when purchased in-cinema and do not apply to any items purchased online (if available). Discounts may not be available in conjunction with some offers and promotions.

19.4 All offers and discounts are valid until further notice and may be withdrawn at any time.

20 Terms of Student Infinity Offer

20.1 Student Infinity offer is subject to these same terms and conditions as the Infinity Pass except for the defined Initial Period at time of sign up (clause 20.2) and the three month break clause option (clause 20.3)

20.2 The Initial Period for the Student Infinity offer will be defined at sign up. If you are not on the Monthly Payment Plan You agree to pay the subscription fee for the Initial Period in a single advance payment.

20.3 If You are on the Monthly Payment Plan you have the right to notify us by contacting the Infinity Helpline between May 15th and June 15th that you wish to activate a 3 month break. At this point your Direct Debit payments will be suspended for July, August and September and commence again in October.

20.4 A working student email address is needed as verification to receive the offer.